Questions & Candlelight 🔥
📖 FAQ — Frequently Asked (and Whispered) Questions
Because some answers aren't in the flame... but on the page.
🕯️ Candle & Product Questions
What kind of wax do you use?
We use a premium blend of coconut apricot wax, depending on the scent.
It is clean-burning, creamy, and excellent at holding fragrance—so each candle burns smoothly and steadily without the harshness of traditional waxes.
Do your candles use wooden wicks?
Yes. Every Scripted Scents candle features a wooden wick—chosen for both function and atmosphere.
Some burn with a soft, cozy crackle; others offer whispers among the flame, subtle and steady.
Either way, they’re clean-burning and help distribute fragrance beautifully.
How strong are your candles?
We aim for a balanced scent throw—strong enough to scent a medium room but never overpowering.
Each blend is tested multiple times for both cold and hot throw to make sure the experience is just right.
📦 Orders, Shipping & Returns
Where do you ship?
We currently ship within the United States. International shipping may be offered in the future.
How long will it take to receive my order?
Orders ship out within 3–7 business days. During launches or high-volume periods, fulfillment may take slightly longer (but we’ll always keep you updated).
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. However, if your item arrives damaged or incorrect, reach out within 7 days and we’ll make it right.
📜 Lore Cards & Secret Letters
What’s a Lore Card?
Each candle includes a Lore Card—an original piece of short fiction written for that scent.
Some connect across collections, others stand alone, but all deepen the world of Scripted Scents.
Do all candles come with Lore Cards?
Yes. Every full-size candle includes a lore card. Smaller items (room sprays, minis, etc.) do not—unless part of a themed box.
What is a Secret Letter?
Occasionally, a package may contain a Secret Letter—a sealed message with lore clues, coded notes, or hints toward upcoming drops. They’re rare, intentional, and often tie into deeper storytelling.
🔥 Limited Drops
What are Limited Drops?
These are exclusive, small-batch collections released a few times a year—each with unique scent blends, lore, and packaging. Once sold out, they may not return.
How many candles are made?
Most drops are limited to 25–50 candles per scent. Some are even rarer.
When do they happen?
Roughly around:
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February (Late Winter)
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March/April (Spring Equinox)
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October/November (Fall Shadows)
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December (Year’s End Rituals)
But sometimes… the lore writes its own timeline.
Can I preorder or reserve a drop?
Only if preorders are offered, and that will be clearly listed. Otherwise, it’s first come, first claimed. No holds.
How do I stay in the loop?
Subscribe to our email list or follow us on Instagram and Tiktok (@scriptedscentsllc). That’s where secrets live first.
“Only those who listen closely hear the flame before it flickers.”
✨ Miscellaneous & Magic
Can I send this as a gift?
Yes! You can enter a recipient’s name and shipping info during checkout. Want a handwritten note included? Leave it in the notes section—we got you.
Will [insert past candle name] ever come back?
Maybe. Some scents live only in legend, others return under a new name or reborn in a future collection. Keep watch. The story isn't always done.
Do you do custom orders or collaborations?
Selectively, yes. For custom projects, private label inquiries, or brand collabs—email us at theosmith@scriptedscents.net.